How to Troubleshoot with Your Smartphone

When you own a cell phone, you probably know that it isn’t unusual to run into problems with it at some point. This is normal due to the fact that no electronics device is perfect. There may be bugs present in the software it runs or something far easier to handle. Because smartphones are the standard type of cell phone these days and there is a lot more likelihood of most people owning one, it is necessary to learn a few tips on how to troubleshoot a smartphone.

If you own an Android smartphone, you will no doubt find issues with it. Phones especially that run on earlier versions of the operating system, such as 2.3 Gingerbread, are well known to have problems such as freezing, shutting down voluntarily and rebooting on its own. These things are frustrating, to say the least. However, if you realize that an app is the culprit, you may want to boot into safe mode. To do so, hold the volume up and volume down buttons simultaneously when rebooting. You will then see the words “safe mode” appear on the screen. In most cases, third party apps will cause problems, and you may want to uninstall them. Another option is to restore your Android smartphone to its factory settings. This can be frustrating because you will have to reinstall everything and start from scratch, but it will solve your issues.

There are several ways to troubleshoot an iPhone. If your device has recently been updated with new software or if you simply shut it off but the phone will not turn back on, there is a trick you can perform. Hold down the Power/Wake button and the Home button at the same time for approximately 15 seconds. After, you will see the Apple logo appear on your iPhone’s screen, which signifies that it is booting up again. You can also troubleshoot your iPhone when it is connected to iTunes but will not begin syncing. Occasionally, this will occur where iTunes will not recognize your phone while it is connected to your computer. Simply disconnect the USB charger from your iPhone. You may or may not want to close and reopen iTunes as well. Then reconnect your iPhone to your computer and it should begin syncing like normal.

With a Windows Phone, there are a few things you can do to troubleshoot issues as well. If your smartphone suddenly freezes or becomes unresponsive, whether you are in an app or on the Home screen, do a soft reset by holding down the Power and Volume down buttons simultaneously. After about 15 seconds, the phone will vibrate and then reboot. Another common problem with Windows Phone 8 in particular is a storage issue. If you own a device that has the Storage Check features in its settings, access the feature and run it. You can press a button that reads “clear” by the “Other” area of your phone’s internal storage, which will free up a bit of space.